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Support Staff

New! Live Support Now In Test Phase.

Please use our Support Desk for all your support questions, problems and issues.

We pride ourselves on our superior customer support.
We realize that this is a big issue with our clients, many of which have gone through service disruptions and poor customer support experiences as a result of ISP mergers, aquisitons and expansions or jusy plain incompetence.

At Cyboretum.com we guarantee that your support issues will be dealt with immediately between 8 AM and 6 PM EST, Mondays to Fridays and within 24 hrs. at all other times.

Please note that live telephone support is only available to customers with a paid up support contract. All other support issues must be brought to our attention via opening a support ticket at our Support Desk.

As a Cyboretum Client you have access to our complete set of guides, our knowldgebase and all FAQ's covering topics ranging from installatin to account managment, e-mail, authoring, scripting, special features, how to's, and tips on how to make your site more successful.

Unlike other Hosting services we also offer basic CGI support (this does not mean that we will write, debug or otherwise fix scripts for you, at least not free of charge).